WITHMIA 5.6.4: your history is sacred (and now you can start the conversation too)

5.6.4 revolves around one simple conviction: the conversations with your customers are yours — they don’t get lost, they don’t go out at 3 a.m., and now you can start them too.

🗂️ Disconnecting a channel no longer deletes anything

Until now, disconnecting a channel (Instagram, Messenger, Email, Web Chat or WhatsApp Cloud) also wiped its conversations — the entire history of those customers vanished. That’s over: disconnecting now only cuts the channel; the full history is preserved.

And there’s more: if you reconnect the same account (same email, same number, same Instagram), the platform recognizes it and picks up exactly where it left off — same conversations, same customers, nothing lost. The automated flows are aware of the change too: a disconnected channel receives no follow-ups or reminders until it’s back.

📵 If WhatsApp goes down, you know instantly

A WhatsApp session can disconnect for reasons that have nothing to do with you (a new phone, an app update, decisions on WhatsApp’s side). The serious part isn’t that it happens — it’s finding out hours later, with customers writing into a silent channel.

From today, if your session disconnects you get an immediate alert through the bell, a push notification and email, with the exact instruction to reconnect. And when the session comes back, we tell you that too. This adds to the 24/7 monitoring from 5.6.3: between the two, a downed connection can no longer slip by unnoticed.

🌙 Automatic follow-ups now sleep at night

The assistant picks up conversations that were left hanging — but a “shall we pick up where we left off?” at 3 in the morning scares off more people than it sells to. Follow-ups now respect sensible hours (9:00 to 21:00 by default): if a conversation “comes due” in the middle of the night, the system simply defers it until morning, without losing a single one.

And it’s configurable: in Knowledge you can pick the exact schedule, allow them around the clock or switch them off — every business decides.

✉️ Start the conversation yourself

We’re launching the ”+” button in Conversations: you can now start a new conversation from the dashboard — pick the channel, type the number or the email address, and send the first message.

• WhatsApp (QR): write to any number, freely.
• Email: to any address, with a subject line and your choice of mailbox if you have several.
• WhatsApp Cloud: the platform guides you toward the approved templates (that’s Meta’s rule for starting a conversation).
• Instagram, Messenger and Web Chat don’t allow you to start — there, the customer writes first (platform policy, it applies to everyone) — and the dashboard explains that instead of leaving you guessing.

One important detail: when you start or step into a conversation, the assistant steps aside automatically for 10 minutes. Human in charge, always.

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Every 5.6.4 improvement is already live on all plans, with no extra setup. If you don’t have an account yet, start free today.