Questions Answered

WITHMIA is the no-code platform that brings your sales, scheduling and inventory into a single AI-driven flow. Your assistant answers, sells, books and quotes 24/7 on WhatsApp, Instagram, Messenger, email and web chat — and you see it all in one single inbox.

WITHMIA combines an omnichannel inbox with generative AI trained on your own documents (RAG), web scheduling integrated with Google Calendar, and smart automations — all in a single platform designed for Latin American teams.

Yes — the entire platform works from your phone: you sign up, connect your WhatsApp with a linking code (no QR scanning), reply to conversations and check your sales. You can also install it as an app: in Chrome, tap 'Add to Home screen' and WITHMIA gets its own icon, full screen, just like a native app. And your customers install nothing: they write to you on WhatsApp or Instagram exactly as always.

For small and medium businesses that serve customers over chat: retail and e-commerce, health and services (clinics, dental, aesthetics) and experience tourism — and any business that wants to sell, book and quote with AI.

No. WITHMIA was designed so that any team can set it up without programming. The AI assistant, the automations and the channels are all configured from a visual, intuitive interface.

When you sign up, a step-by-step wizard guides you through creating your workspace, setting up your first channel, training the AI and inviting your team. The whole thing takes under 10 minutes. We also offer personalized onboarding sessions for paid plans.

WITHMIA is available across Latin America and Spain. The platform runs on high-availability cloud infrastructure, with data encrypted in transit and at rest.

Yes. All of our support, documentation and interface are available in Spanish. Our team is 100% Spanish-speaking and we reply in under 24 hours by email, or in real time through our chat.

Yes. WITHMIA is a Meta Business Partner: our application is verified by Meta and the WhatsApp (Cloud API), Instagram Direct and Facebook Messenger integrations use the official APIs. That means a stable connection, Meta-approved templates and zero risk of bans for using unofficial routes.

WhatsApp (via QR on every plan; Meta's official API starting on the Pro plan), Instagram DM, Facebook Messenger, email (Gmail, Outlook or your own mail) and web chat.

Go to Settings → Channels → WhatsApp and follow the wizard. You'll need access to your Meta Business Suite account and a verified number. The process takes under 5 minutes.

Yes. You can connect several WhatsApp Business numbers to the same workspace. Each number can be assigned to a different team or department, and all conversations are handled from a single inbox.

Yes, through HSM templates approved by Meta. You can segment audiences, schedule sends and measure results. Every send complies with WhatsApp Business policies.

You add a code snippet to your website and a customizable widget appears in your brand colors. Visitors can chat in real time and the conversations land in the same inbox as every other channel.

Yes. Connect your mailbox (Gmail, Outlook, your own domain) and handle email like any other conversation. You can reply, assign, automate and use AI on your emails.

Every plan uses Anthropic Claude models: Inicial and Pro reply with Claude Haiku 4.5, and Team and Max with Claude Sonnet (Max also enables Claude Opus for the cases that call for it). All of them are combined with our own RAG technology, so the AI answers accurately from your documents and knowledge base, not just from general knowledge.

Yes. You can train the assistant with documents (PDF, Word, web pages), a knowledge base and FAQs. It uses RAG (Retrieval-Augmented Generation) for accurate answers based on your own information.

The AI can answer in Spanish, English, Portuguese and most major languages. It automatically detects the language of the incoming message and replies in that same language.

Yes. It automatically detects when it can't resolve a query and transfers to a human agent. You can configure escalation rules, business hours and assignment teams.

The AI can receive images and documents sent by customers. Right now it processes the conversation context to give relevant answers. Visual image processing is in development.

Document processing is almost instant. Once your files are uploaded, the AI is ready to answer within minutes, depending on the volume of information.

Yes. You can set the assistant's name, tone (formal, casual, friendly), specific instructions and even its default language. The AI will follow the guidelines you define to represent your brand. On top of that, the Bot instructions field lets you give it a playbook of its own: what to offer, what not to say and how to escalate each situation.

Inicial and Pro include 1 user. Team includes 3 users with roles and Max up to 5. Need more seats? Each additional member costs $9,990/month (or $99,900/year) — that's an extra seat for your team, which is not the same thing as the Inicial plan, which also costs $9,990/month.

From Settings → Team you can send invitations by email. The invitee gets a link to join with Google Sign-In and is automatically added to your workspace with the role you assign them.

Yes. WITHMIA has a role system (Administrator, Agent) with granular per-user permissions: you can turn access to features, data and settings on or off for each member.

Yes. You can create teams (e.g. Sales, Support, Collections) and assign agents to each one. Conversations can be routed to the right team automatically, by rules or by the AI.

WITHMIA distributes conversations among available agents using round-robin or balanced load. You can also assign each conversation to the right agent from the panel.

Yes. The analytics dashboard shows team metrics: response time, conversations handled and more. Administrators can review all of the team's conversations.

Billing is monthly or annual (with a 15% discount). You can change plans at any time: upgrades apply immediately, downgrades apply in the next cycle. No lock-in contracts.

Payments are processed securely through Paddle, our international payment processor (Merchant of Record): credit and debit cards, Apple Pay and Google Pay, in your local currency. Prices in Chile are in Chilean pesos and include VAT, and every charge issues its receipt automatically, delivered by email and visible in your panel (Plans & billing).

You can try WITHMIA free for 14 days, with no credit card. There is no permanent free plan: when the trial ends, the entry plan is Inicial ($9,990/month or $99,990/year, around 2 months free a year), with 500 AI messages a month, WhatsApp + Instagram + web chat and up to 10 knowledge documents. If you decide not to continue, your assistant is simply paused and your data is kept; you are not charged anything.

Yes. When you upgrade, the change applies immediately and the charge is prorated. When you downgrade, your current plan stays in place until the end of the billing cycle and then changes.

In compliance with Law No. 19,496, users acting as end consumers may exercise the right of withdrawal within the 10 days following the date of contracting, provided the Service has not been used substantially.

WITHMIA includes its own CRM (pipeline, leads and quotes), with no separate tool to pay for. And for your catalog it connects to WooCommerce, Shopify, MercadoLibre, your REST API or your SQL database.

Yes: if your inventory or your data lives in your own system, WITHMIA queries it via REST API or SQL database so it sells with real information. If you need something more custom, write to us and we'll look at it with you.

Yes. WITHMIA notifies you in real time inside the platform (new messages, assigned conversations, sales and booked appointments) and by email for the important events in your account. Internal automations move information between the bot, your catalog and your calendar without you configuring anything technical.

Yes. At withmia.com/docs you'll find step-by-step guides for connecting your channels, training the AI, setting up your product catalog and using the Sales section. If you need to connect your own system as a data source (REST API or database), write to us and we'll walk you through the setup.

Yes. WITHMIA integrates natively with Google Calendar for the scheduling system: you connect your calendar and the appointments the bot books are created there automatically.

Yes. We comply with Law No. 19,628 on the Protection of Private Life (Chile) and we are prepared for Law No. 21,719 on the Protection of Personal Data (in force from December 2026). We use TLS 1.3 encryption, secure storage and configurable retention policies.

Data is stored on secure servers in the United States with encryption at rest (AES-256) and in transit (TLS 1.3). We run automatic daily backups with 30-day retention.

Yes. WITHMIA is an application verified by the Google Auth Platform. This certifies the identity and legitimacy of our service. Our use of Google data complies with the Google API Services User Data Policy, including the Limited Use requirements.

Yes. You can request the complete deletion of your personal data by emailing [email protected]. You can also export your data in JSON or CSV format before deleting your account.

You can revoke access at any time from myaccount.google.com/permissions. WITHMIA will immediately lose access to your Google Calendar and your authentication data.