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WITH MIA - START UP CHILE
Meet WITHMIA, the AI-powered omnichannel communication platform presented at Start-Up Chile.
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WITH MIA - START UP CHILE
Meet WITHMIA, the AI-powered omnichannel communication platform presented at Start-Up Chile.
Connecting the WhatsApp Business API step by step
A complete guide to linking your WhatsApp Business number and starting to receive messages.
Connecting Instagram Direct as a support channel
Set up Instagram to handle DMs directly from WITHMIA.
Your first conversation: replying and assigning
How to handle your first conversation, reply to messages and assign an agent.
Creating and training your AI assistant
Set up an AI bot that answers frequently asked questions using your own documents.
Setting up quick replies and shortcuts
Create quick reply templates to speed up your team's responses.
Managing team roles and permissions
Learn how to create custom roles and assign specific permissions to each member.
Automating conversation assignment
Set automatic rules to distribute conversations among agents.
Integrating WITHMIA with your CRM
Connect your favorite CRM to sync contacts and conversation data.
Setting up webhooks for events
Get real-time notifications when events happen in your workspace.
Reading and understanding your performance metrics
Analytics dashboard: response times, satisfaction and team productivity.
Building automation flows with AI
Design smart flows that classify, answer and escalate conversations automatically.
Setting up Facebook Messenger as a channel
Link your Facebook page to handle Messenger messages from WITHMIA.
Using the REST API to send messages
First steps with the API: authentication, sending messages and handling responses.
Setting up notifications and business hours
Define working hours, out-of-office messages and notifications for your team.
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