WITHMIA 5.6.2: appointments handled from start to finish, and conversations that never lose the thread
The assistant now cancels, reschedules and adds guests to appointments right in the chat; conversations keep a single thread per customer with their full history; and every integration clearly shows which account is connected.
WITHMIA Team
WITHMIA
5.6.1 taught the assistant to close loops. 5.6.2 takes it one step further: no loop gets left half-done, not even when the customer changes their plans.
📅 Appointments handled from start to finish
Booking was only the beginning. Now, when a customer writes “I can’t make it”, “can we move it to Thursday?” or “can my business partner join the meeting?”, the assistant sorts it out right there in the chat:
- Cancels the appointment in the business’s real calendar, and the customer gets the notification instantly.
- Changes the date or time by moving the same meeting: the invitation updates itself, the video-call link stays the same, and the automatic reminder is rescheduled for the new time.
- Adds guests to the meeting — just ask for the email address.
All of it respecting the business’s opening hours, as always. Available from the Pro plan up.
💬 Conversations that never lose the thread
Each customer now has a single continuous conversation thread: if they write again after you resolved their case, that same conversation reopens with its full history — no duplicate threads, no lost context. And resolved conversations stay visible as history, with a filter to bring them up whenever you want.
🔔 Notifications that stay read
What you’ve read, stays read: when you open a conversation or mark a notification, the state is actually saved — no more notifications rising from the dead when you reload the page.
🔌 More transparent integrations
Every connected channel now shows which account it is: your Instagram handle with its profile picture, the linked WhatsApp number, the email address or the Facebook page. At a glance you know exactly what’s connected to your business.
✨ And a general polish
We unified the internal navigation across every section with one visual language, expanded the working area on several screens, and improved the messages you get when something can’t be done (like trying to edit a holiday from Google Calendar — it now explains why).
5.6.2 is already live for every account. Full appointment management is available from the Pro plan; the rest of the improvements are for all plans.
Labels
Comments
Be respectful. Your email will not be published.