WITHMIA 5.6.1: an assistant that closes the loop — product photos, appointment reminders and conversations that don't trail off

A good conversation isn’t enough: what matters is that it ends in something concrete. 5.6.1 brings five improvements so the assistant doesn’t just chat well, but closes the whole loop — the photo sent, the appointment that actually happens, the sale that actually gets paid.

📸 “Do you have a photo?” — Now the assistant sends it

When a customer asks to see a product, the assistant sends them the real image from your catalog, straight through WhatsApp, Instagram or the web chat. It doesn’t describe it: it shows it. And the photos you upload to your catalog now live in persistent storage, so they’re always there for the assistant. Available from the Pro plan up.

⏰ Appointment reminders: goodbye to “I forgot”

Booking the appointment is half the job; getting the person to show up is the other half. From today the assistant reminds people about every appointment in the same chat around 24 hours ahead — and if the appointment was booked at short notice, around 2 hours ahead as well — including the video-call link. Fewer no-shows, without you having to chase anyone. From the Pro plan up.

🔄 Conversations that don’t trail off

If a customer stops replying for more than an hour and the loop was left open, the assistant picks the conversation back up with a friendly message. And note: what counts as a “closed loop” depends on your business’s goal.

• If your business books appointments, the booked appointment closes the loop.
• If your business sells products, only a paid purchase closes it: a payment link left unpaid triggers a specific reminder about that pending payment. Yes — abandoned cart recovery, over chat.

From the Pro plan up.

📇 The customer record, always complete

The email address your customer provides when booking an appointment is now saved automatically to their contact record. No more details lost inside a conversation: next time you need it, it’s there. On every plan.

🛠️ And under the hood: more reliable scheduling

• The assistant only offers slots that are genuinely available within your business hours — and the system rejects any appointment outside those hours, just in case.
• It uses the calendar you mark as default, no guessing.
• It creates the real video-call link based on the calendar you connected: Google Calendar → Google Meet, Outlook → Microsoft Teams. It never makes links up.
• The name of whoever hosts the meetings is configurable per business.

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5.6.1 is already live for every account. Product photos, reminders and conversation follow-up are available from the Pro plan; the complete contact record and the more reliable scheduling are for everyone.