WITHMIA 2.0 — The omnichannel leap: your whole business talks on one screen

Note (July 2026): the Business and Enterprise plans are now called Team and Max. Prices stay the same.

A customer messaged you on WhatsApp today to book an appointment. Another one emailed asking about a quote. A third left you a DM on Instagram because she saw a photo you loved posting. And someone in the chat on your website has been waiting ten minutes for a reply. Four people, four different screens, four open tabs, and you juggling all of them while trying to wait a table, finish a haircut or close the sale standing right in front of you. Sound familiar?

That was life before. Today we’re introducing WITHMIA 2.0, and we really want you to grasp the size of what changed.

Until now, if you knew us, it was probably through WhatsApp. And fair enough: that’s where we shone. MIA, your AI assistant, answered on her own around the clock, looked after your customers while you slept and handed the conversation over to a human the moment it was needed. It worked so well that plenty of people thought of us as “that WhatsApp app with artificial intelligence”. And that was fine. But we knew your business is much more than a single channel.

Because the truth is your customers don’t write to you wherever it suits you. They write wherever it suits them. The loyal regular sends a WhatsApp, the new client writes a formal email, the younger one fires off a DM, and the one who found you on Google talks to you from the chat on your site. And until today, each of those messages lived in its own world, in its own app, with its own password you can never remember.

That’s over.

WITHMIA 2.0 stops being “the WhatsApp app” and becomes something much bigger: your omnichannel command center. A single inbox where every one of your channels lands, tidy and in one place. WhatsApp, yes, but also your real email, your Instagram, your Messenger and the chat on your website. All together. One screen. One brain. One MIA who no longer just knows WhatsApp, but looks after your customer no matter which door they knocked on.

Think of it like this. Before, you had a salon with four phones ringing at once and two hands to answer them. Now you have a receptionist who never gets tired, who hears every phone at the same time, who answers each one just as well, and who only passes you the call when she genuinely needs you. That’s the before and after. We didn’t add a couple of features: we completely changed what WITHMIA is able to do for you.

And here’s the good part, because this leap isn’t only “more channels in one place”. MIA grew up too. Until now she read text; today she also sees, listens and truly reads. A customer sends you a photo of a spare part without knowing what it’s called? MIA looks at it. They leave you a thirty-second voice note because typing is too much effort? MIA listens. A PDF arrives with a quote or a spec sheet? MIA reads it. And that no longer happens only on WhatsApp: it happens across every channel you have.

In the sections ahead we’ll walk you through the big news in this release, one by one — our first major upgrade since 1.3.0. We’ll talk about email done properly, connected in one click and with a bot that replies the way it should. About your social media finally centralized, with each contact’s real name. About WhatsApp Business taken to the limit, with a full marketing console so you sell more. About this MIA who now sees, listens and reads. And about the details that make everything feel instant and under control.

We won’t dump it all on you at once. Take it slowly, section by section — each one is worth it. Just hold on to this idea before you carry on: if until yesterday WITHMIA helped you not lose a customer on WhatsApp, from today it helps you not lose a customer anywhere. Your entire business, on a single screen, with an assistant who never sleeps.

Welcome to 2.0.

Your email, handled for you: how the new Email channel works

If you run a small business in Chile, there’s one thing you know by heart: email doesn’t wait. The customer writing at eleven at night asking for a quote, the supplier sending an invoice, the person who wants to confirm their order arrived. All of it lands in your inbox and, until now, it depended on you — or someone on your team — being there to answer. With WITHMIA 2.0 that changes at the root. Email is no longer a half-kept promise: it’s a real channel, part of your single inbox, where MIA replies 24/7 exactly as she does on WhatsApp, Web Chat or Instagram.

Connecting your email takes one click (with no passwords floating around)

Let’s start with the simplest part. If you work with Gmail, you connect it in one click: you press the button, Google asks whether you authorize WITHMIA, and that’s it. No copying and pasting passwords anywhere, no hunting for obscure settings. Same story if you use Outlook, Hotmail or Office 365: one click, Microsoft confirms, and you’re connected. Your password never passes through us, so your email stays as much yours — and as secure — as it always was.

And what if you have an address on your own domain, that classic [email protected] you set up through cPanel, or you use Zoho or any Webmail? That works too, with no headaches. We only ask for your address and your password, and we fill in the technical server details ourselves (all that mail.yourdomain.com business that usually breaks you out in a cold sweat). To keep you relaxed, there’s a step-by-step tutorial and a button to verify the connection live, which checks instantly whether everything is working — especially handy with Outlook, which sometimes ships with incoming mail switched off.

And here’s something a lot of you asked for: you can connect several mailboxes at once. Sales, support, the owner’s personal one. Each shows up as its own card, neatly, and they all pour into the same inbox where your WhatsApp and everything else already lives. One screen for the lot.

MIA answers emails like a person, not like a robot

This is where the magic is. When an email comes in, MIA reads it and replies in a single message, clear and well written, with proper formatting: bold for what matters, lists where things need listing. No answers chopped into pieces, no dragging along that giant quoted thread nobody reads. It’s a clean email, the kind you’d write yourself if you had the time.

Best of all, you set the tone and the signature. You configure how MIA should sound for your company and which sign-off closes every email. If your style is laid-back, perfect. And if you need something more buttoned-up, there’s a formal mode built specifically for email, ideal for anyone whose trade lives on written formality.

Think of Don Patricio, an accountant in Ñuñoa. His business is email: clients sending receipts, asking about the F29 form, needing an answer “yesterday”. With formal mode switched on, MIA answers every query with the right register, signs on behalf of his practice and never leaves a client waiting until Monday. Don Patricio reviews things, and when a query needs his judgement he takes over that conversation and MIA steps aside. The same works for a lawyer in Concepción: a new client’s first email gets a warm, professional reply straight away, while she focuses on her cases.

Or picture “Telas del Sur”, an online fabric shop in Temuco. Emails pour in: “has my order shipped?”, “do you have this colour?”, “how do I pay?”. MIA confirms orders, answers stock questions and explains payment options instantly, in a tidy email signed by the shop. The owner stops spending whole afternoons answering the same thing and gets back to selling.

Anti-loop protection: so your inbox doesn’t lose its mind on its own

This is one of those things you never see, but that saves you an enormous headache. Let me paint you a picture.

Imagine two mailboxes replying to each other. The first sends a message, the second answers automatically with “got your email”, the first replies to that reply, the second answers again… and on it goes forever, thousands of emails bouncing between the two within minutes, without a single human ever writing a word. It’s like two people saying goodbye on the street and neither knowing how to end the “bye, take care, you too, see you around”. Except machines never get tired.

So that never happens to you, MIA comes with anti-loop protection. Put simply, she doesn’t reply to automated email: the stuff from no-reply addresses, automatic confirmations, “message not delivered” notices (bounces). MIA recognizes them, doesn’t answer, and files them away by herself so they don’t clutter your inbox. And just in case, there’s a safety brake you can configure per company: if for some reason a strange back-and-forth chain starts building up, the system cuts the rope before it turns into an avalanche. You decide how sensitive that brake is, based on how your business runs.

The result? Your email only answers when there’s a real person on the other side, which is exactly what you want. No waking up one morning to three thousand emails sent by mistake. Your inbox stops being a pending task: it’s still the same [email protected] it’s always been, with your signature and your tone, but now it’s always attended. And that difference — between the small business that “answers when it can” and the one that always answers — is something your customers notice.

Social media: your Instagram and Messenger DMs, finally in one place

Let’s be honest: if you sell on Instagram or handle enquiries on Facebook, you know the chaos. You’re cooking in the restaurant, cutting a client’s hair or manning the counter at the hardware store, and at the same time Instagram DMs, Messenger messages, WhatsApps and emails are landing. Each in a different app, each pinging to its own rhythm, and you hopping between them like a juggler. At the end of the day there’s always one left unanswered. And that “one” was very often a sale.

With WITHMIA 2.0 that’s over. Instagram Direct and Facebook Messenger now land in the same inbox as your WhatsApp and your email. One screen. All together. No more opening five apps to make sure nothing slips through.

Everything lands in the same place, handled by the same MIA

The lovely part isn’t just that you see it all together. It’s that the same bot, MIA, handles every one of those channels with the same memory. It makes no difference whether someone sent “hi, how much is it?” via Instagram or Messenger: MIA answers right away, 24/7, with the same information about your products, your prices and your way of speaking. There isn’t one bot for WhatsApp and another for Instagram. There’s one, and it knows your whole business, wherever the conversation happens. And each channel connects through its own dedicated Meta app, so the connection is clean and stable.

And whenever you want to step in, you take over that conversation with one click, just like on any other channel. When a human replies, the bot steps aside in that conversation alone so it doesn’t talk over you. You’re in charge.

No more “John Doe”: now you see the real name

This sounds small, but it changes your whole day. Before, when someone wrote to you on Instagram or Messenger, a generic, odd-looking name often showed up that told you nothing. Now you see the real name of the person writing to you. You know who you’re replying to. You can address them by name, look them up later, recognize the customer who’s already bought from you three times. Proper service, not service in the dark.

For the clothing shop buried in DMs

Picture a clothing shop posting a photo of its new trousers on Instagram. Within ten minutes, twenty DMs land: “do you have it in medium?”, “how much?”, “do you ship outside Santiago?”, “does it come in black?”. Before, that meant the owner glued to her phone all afternoon, answering the same thing twenty times over, and even then several went unread because she couldn’t keep up.

Now MIA answers each one instantly. The price, the sizes in stock, whether you deliver — all of it. Someone asks at eleven at night and gets a reply at eleven at night, not the next day once they’ve already bought somewhere else. And if someone wants something more specific or wants to close the purchase, the owner drops into that particular conversation and handles it herself. MIA filters the avalanche; you keep the ones that matter.

For the shop that sells through its Facebook page

This happens constantly with the hardware store, the bakery or the workshop whose Facebook page gets decent traffic. People visit the page, see the shop, and write on Messenger: “do you have this in stock?”, “what time do you open on Saturday?”, “do you do quotes?”. Those messages often sat unanswered for days, because nobody had Messenger open all day watching it.

With WITHMIA, those Messenger enquiries land in the same inbox where you’re already working through your WhatsApps and your emails. You don’t have to remember to log into Facebook. MIA answers immediately, and if your word is needed it shows up right there, alongside everything else. A customer who asks and gets a quick answer is a customer who stays; one who waits three days is gone.

And keep an eye on that “how much is it?” on Instagram. If there’s one message that kills sales when it’s answered late, it’s that one. People ask because they’re hot, ready to buy now. Reply tomorrow and the moment has passed. That’s why MIA answering that message right away, at any hour, on Instagram just as on WhatsApp, is real money that used to slip through your fingers.

WhatsApp Business: your new “Marketing” console (and why it changes the game)

If WhatsApp in WITHMIA used to be for conversation, now it’s for selling. We’re launching a new section called Marketing: a complete console built on WhatsApp Cloud, Meta’s official API. It’s not a patch or a workaround; it’s the panel where your business goes out to find customers, closes sales inside the chat and grows without you having to be an expert in anything. There are nine tools and, so you don’t get lost, we’ve grouped them into three simple ideas.

Going out to find customers

This is where the two most powerful tools live. Rich templates let you build messages that genuinely look professional: a header with an image or video, formatted text and buttons for Link (send the customer to your site or booking page), Call (dials you with one tap) or Coupon (a discount code copied instantly). And bulk campaigns: you choose who you write to and the message goes out personalized per contact, with their name and their order, not one cold text identical for everyone. When it wraps up, you get a report on how it went.

A hair salon sends out a template on Tuesday with a photo of the new seasonal look and a “Book now” button; the client taps, books, done. Or a restaurant launches a Friday campaign — “Hi Camila, your favourite pizza is 2-for-1 today” — and each person gets their own name and their usual dish.

Selling inside the chat

The beauty of WhatsApp is that the customer is already there, talking. Why pull them out of it? With the product catalogue (connected to Meta Commerce) you show your items with photo, price and description without leaving the chat: the clothing shop shows off the new collection and the customer browses and picks without wrestling with a website.

Interactive messages turn the conversation into something you tap rather than type: buttons (“See menu”, “Talk to someone”), drop-down lists (pick a branch, pick a service) and even requesting the customer’s location with one tap (perfect for the hardware store’s deliveries).

And the crown jewel: WhatsApp Flows, forms that live inside the chat. Your customer books an appointment, leaves their details or answers a survey without ever leaving WhatsApp. The dental clinic builds a “Book a check-up” Flow that asks for name, ID number and preferred day, and it all arrives neatly organized. No more “send me your details by DM and we’ll see”.

Growing and measuring

Tools are useless if nobody writes to you. That’s why Growth hands you QR codes and click-to-chat links: you print the QR in the window, on the receipt or on a flyer, and whoever scans it lands straight in your WhatsApp with a message already written. The lawyer puts it on their business card, the restaurant on the table, the shop on the bag.

You configure your business profile from here — hours, address, description, website — so anyone who arrives sees a serious company and not a bare phone number. The welcome setup takes care of first contact on its own: an automatic greeting, ice breakers (those suggested questions like “What are your prices?” that appear before you type) and slash commands for quick actions. So nobody is left staring at a blank screen not knowing what to say.

And to know whether any of this is working, the metrics: how many messages were sent, delivered, read and how many clicks your buttons generated. No guessing. If a campaign hit 80% read rate and plenty of clicks, you run it again; if not, you change it.

One thing, though — don’t lose the forest for the trees: this whole WhatsApp console is one pillar of a much bigger leap. It’s substantial and it will change how you sell on WhatsApp, but it’s barely one of the things this release brings. Take it as the tip of the iceberg, because now comes the part that connects everything: the brain behind every channel.

The bot that now sees, listens and never talks over you

Until recently, MIA talked to you and your customers with words alone. If someone wrote “I need this” and sent a photo, the bot just stared into space. That’s over. Version 2.0 brings the biggest leap since we started: MIA now sees, listens and understands everything people send you, across every channel. And on top of that, we taught her not to talk over you when you step in to reply.

MIA now sees, listens and reads

Think about how your customers actually write to you. Almost nobody organizes their thoughts into a perfect paragraph. They send a photo, a forty-second voice note rattled off in a hurry, or they forward a PDF. Until now, all of that was a blind spot. Not any more.

If you run a hardware store and a customer sends a photo of a broken part — an unusual bolt, a stopcock, a fitting they can’t even name — MIA looks at the image, understands it and tells them what it is and whether you have it. If you run a workshop or sell spare parts, this alone saves you hours of “send me a photo so I can see what it is”.

Do they send a voice note? That classic message from the customer driving along, firing everything off in one breath: “hi, look, I wanted to know if you have an appointment tomorrow afternoon, I’m the lady who got her hair cut last month”. MIA transcribes it, understands it and answers as if she’d read it at leisure. For a hair salon, a dental clinic or a restaurant taking orders by voice note, this changes the entire day.

And documents? If a client sends your law firm or your accountancy practice the PDF of a quote, a contract or an invoice, MIA reads it, pulls out what matters and lays it out clearly for you. It’s no longer just text: it’s the real conversation, with everything people attach to it.

Best of all: this is not just for WhatsApp. It works exactly the same in your website chat, on Instagram, on Messenger and in your email. Wherever people write to you, MIA understands what your eyes see and what that voice is saying.

Everything instantly, no waiting

There’s no point in a brilliant bot if messages reach the panel late. There used to be a bottleneck that took a moment to show you what was coming in. We fixed it. Now messages appear in real time in your inbox: the customer types and you see it straight away, with no refreshing, none of that “hang on, it’s loading”.

For a clothing shop on a sale day, or a restaurant at lunchtime, that difference of a few seconds is the difference between serving people well and leaving someone waiting. What happens, you see the moment it happens.

One inbox, and a bot that steps aside

Here’s the heart of WITHMIA 2.0: everything in one place. WhatsApp, your email, Instagram DMs, Messenger messages and your website chat all land in one unified inbox. No more hopping between six apps with your phone in one hand and the computer in the other, losing messages along the way. You open WITHMIA and it’s all there, organized, with each contact’s real name.

And now the part that will put your mind most at ease: the human handover done properly. MIA answers on her own 24/7 — great. But there comes a moment when you or someone on your team want to take a conversation, because it’s an important client, because there’s a delicate complaint, because a sale needs closing by hand. The instant you reply in that conversation, the bot pauses in that one, and only that one. It doesn’t talk over you, it doesn’t send a message on top of yours, it doesn’t leave the customer confused by two voices.

Picture your dental clinic: the receptionist steps in to coordinate a patient’s emergency by hand, while MIA carries on answering perfectly well the other twenty enquiries about appointments and prices arriving at the same time. Or your restaurant: you personally take Saturday’s big booking for thirty people, and the bot keeps looking after everyone else without you having to switch anything off — or remember to switch it back on. Every conversation has its own control: where you are, you’re in charge; where you’re not, MIA takes over.

That’s what lets you genuinely trust it. It isn’t a loose robot answering all over the place. It’s an assistant that sees, listens, understands and knows when to keep quiet so you can shine. Your small business, all its channels and all its messages — photos, voice notes and documents included — in one place, instantly, with nobody talking over anybody.

Real cases: when everything talks in one place

So far we’ve walked you through it piece by piece. Now look at how it all works together, in businesses like yours.

The clothing shop that lived with three phones open. Javiera has a boutique in Ñuñoa and sells strongly through Instagram, but her customers write however they feel like: one day by DM, the next by WhatsApp, and the more formal ones email asking about shipping to the regions. She used to keep her personal phone, the business phone and the laptop all open at once, and someone always slipped through. Today WITHMIA pulls her Instagram DMs, her WhatsApps and her emails into a single inbox. MIA immediately answers the usual questions (“do you have it in medium?”, “how much is shipping to Temuco?”), and when someone sends a photo of a garment asking “do you have anything like this?”, the bot actually looks at it and replies. Best of all: the DM shows the customer’s real name, not the old “John Doe”, so Javiera picks up any conversation knowing exactly who she’s talking to.

The accountant who stopped being a slave to his inbox. Don Patricio looks after around forty small businesses, and his day was Gmail: hundreds of emails with the same question in February, in April and before every IVA deadline. He connected his Gmail to WITHMIA in one click (without handing over any password) and added the chat on his website. Now MIA replies in a formal tone and signs on behalf of the practice when someone asks “how long do I have to file?” or “what documents do you need from me?”, and she does it in one tidy message, with bold and lists, without dragging half a quoted conversation underneath. If a client sends a PDF of an invoice, the bot reads it. And when something arrives that genuinely needs a professional eye, Don Patricio steps in, answers himself, and the bot goes quiet in that conversation so as not to talk over him.

The dental clinic that stopped losing hours to “booking”. At a practice in Providencia, the receptionist spent her day answering the same things on WhatsApp: availability, prices, where they’re located. They built a WhatsApp Flow — a form inside the chat itself: the patient picks a specialist, a day and a time without leaving WhatsApp, and the appointment is booked. They added email for older patients who prefer it, and from the Marketing console they send reminders the day before. The result? Fewer no-shows and a receptionist who can finally look after the person sitting in front of her.

The restaurant that filled the room on a Tuesday. A neighbourhood restaurant in Valparaíso had a customer base scattered across WhatsApp and Instagram. Using the WhatsApp Cloud console they built a rich template (a photo of the dish of the day plus a “Book a table” button) and sent it as a personalized bulk campaign: everyone got a message with their own name. The metrics showed them how many opened it and how many clicked, and the replies landed in the same inbox where MIA took the bookings. An ordinary Tuesday, packed.

Frequently asked questions (no fine print)

Do I need a separate number? For regular WhatsApp you can use the one you already have. Only the advanced Marketing features (bulk campaigns, templates) run on Meta’s official API, which requires a number dedicated to it. Email, Web Chat, Instagram and Messenger don’t need any new number.

Does it really work for proper email? Yes, genuinely. You connect Gmail or Outlook/Hotmail/Office365 in one click, or your own domain email (cPanel, Zoho, whatever it is) by entering just your address and password. You can plug in several mailboxes at once, each with its own card. MIA reads, replies and signs as your company.

Can I get banned? As long as you use the channels properly (replying to people who write to you, not spamming), no. Bulk campaigns use Meta’s official API with templates they’ve approved, precisely so that everything is legal and safe.

Is it secure? Yes. With Gmail and Outlook you never hand over your password: the connection goes through Google’s and Microsoft’s official button. You’re in control, and you can disconnect any channel whenever you want.

How much does it cost? There’s a free plan to get started (it includes the Web Chat for your site) and paid plans depending on what you need. You can try it without a card and grow when it makes sense.

Is it any use if I’m small? That’s exactly who it’s built for. Whether it’s just you or a team of three, MIA takes the repetitive questions off your plate and leaves you free to handle what matters. The smaller your team, the more you’ll notice.

Does the bot replace my team? No, it makes them stronger. MIA answers the usual things 24/7, but the moment a human joins a conversation, the bot pauses there so it doesn’t talk over them. You decide when to take control.

Which channels does it support? WhatsApp, Email (Gmail, Outlook and your own domain), Web Chat, Instagram Direct and Facebook Messenger. All in one inbox, and the bot sees images, listens to voice notes and reads PDFs on every one of them.

Time to stop chasing your messages

Your business doesn’t have to live with five open tabs and the constant feeling that someone is slipping away. WITHMIA 2.0 brings WhatsApp, email, Instagram, Messenger and your website chat into one inbox, with MIA answering day and night — seeing photos, listening to voice notes, reading documents — and you stepping in whenever you like. This isn’t “just WhatsApp” any more: it’s having your entire business talking in one place.

Try it free today, connect your first channel in a couple of minutes and feel the difference from the very first message.

With you, WITHMIA.