WITHMIA v1.0.0 — The launch that changes everything for small businesses

After months of obsessive development, late nights spent debugging and hundreds of architecture decisions, today we are officially launching WITHMIA v1.0.0 — the platform that turns any small business into a smart, connected operation.

It is not a chatbot. It is not another generic CRM. It is an operating brain that brings conversations, sales, scheduling and artificial intelligence together in one place.

The complete platform

Dashboard and multi-workspace

Every company gets its own isolated workspace with a real-time dashboard showing conversation metrics, team performance and bot activity. Granular roles — super_admin, admin, agent and viewer — mean each person sees exactly what they need to see.

The global search bar with keyboard shortcuts makes finding any conversation, contact or setting take less than two seconds.

Omnichannel inbox: every conversation in one place

This is the heart of WITHMIA. A unified inbox that connects WhatsApp, Instagram, Facebook Messenger, Email and Webchat in a single interface.

Every channel is handled from the same screen, with automatic agent assignment, smart prioritization and customer context detection. Internal notes between agents, quick replies with templates and the “customer waiting” indicator remove the friction that loses sales.

And for files: full support for images, video, documents, audio and stickers — all with inline preview.

CRM and contact management

Every conversation feeds the CRM automatically. Contacts are created, enriched and organized with no manual effort thanks to customizable tags and advanced search with combinable filters.

The activity timeline for each contact shows every interaction, every note and every status change — a complete history that turns scattered data into context you can act on.

AI engine powered by GPT-4

WITHMIA’s artificial intelligence engine runs on GPT-4, configured with instructions you write for your own company. The bot does more than reply: it knows when to hand over to a human, thanks to intent-based smart handoff.

Sentiment analysis scores every customer message so critical conversations get priority. And for voice messages, Whisper transcribes audio to text automatically — your customers talk, the bot understands.

Temperature control and model tuning let you dial responses from conservative to more creative, depending on each brand’s personality.

Knowledge base with RAG

This is where WITHMIA pulls away from the rest. The RAG (Retrieval-Augmented Generation) system lets your bot use your company’s real documents to answer accurately.

Upload PDFs, text documents or Word files. The system processes them into embeddings via OpenAI, stores them in Qdrant (a vector database), and connects them to the bot through pre-configured n8n workflows.

The result: answers grounded in your real information, not in hallucinations. It includes document version control and per-source usage metrics, so you know which content is pulling its weight.

7 communication channels

WITHMIA v1.0.0 ships with support for seven channels from day one:

• WhatsApp (via Evolution API with QR and the official API)
• Instagram Direct
• Facebook Messenger
• Email (SMTP/IMAP)
• Webchat (embeddable widget for your site)
• Telegram
• API channel (for custom integrations)

Each channel keeps its own visual identity but is handled from the same inbox.

WhatsApp with Evolution API

The WhatsApp integration deserves a special mention. We use Evolution API to offer QR code connection — no need for Meta’s official API to get started — with automatic reconnection and real-time status monitoring.

HSM message templates let you send proactive notifications, and support for interactive messages — buttons, lists, reply buttons — makes the experience feel native.

Calendar Hub: smart scheduling

Calendar Hub connects 8 calendar providers in a single interface:

Google Calendar, Outlook Calendar, Calendly, Reservo, AgendaPro, Dentalink, Medilink and Cal.com.

The bot can book appointments right inside the conversation, checking availability in real time. For dental clinics, medical centers and beauty salons, that means zero phone calls to make a booking.

Product catalog and WooCommerce

Connect your WooCommerce store and sync your catalog automatically. Products show up in the bot with prices, descriptions and images. Inventory updates in real time, and smart search inside the catalog lets your customers find what they need without leaving WhatsApp.

It includes a downloadable WordPress plugin for the bridge integration.

Teams and members

The team system lets you create groups of agents with automatic assignment based on workload. Every agent has configurable working hours, limits on simultaneous conversations and individual performance metrics.

Transfers between agents and teams are instant, and the full conversation context travels with them.

Real-time notifications

Using Laravel Reverb as a standalone WebSocket server, notifications land in milliseconds: new conversation, customer message, agent transfer, system alert.

A customizable notification sound and a notification center with history make sure no message goes unanswered.

Guided onboarding

The setup assistant walks every new company through the essentials: create the workspace, connect the first channel, configure the bot and train the team. The progress checklist and contextual tooltips cut implementation time from days to under an hour.

Billing with dLocal GO

To serve all of Latin America, billing runs on dLocal GO — processing payments in local currency in Chile, Mexico, Colombia, Argentina and Brazil. Monthly and annual plan cycles, automatic invoices and a self-service portal make the financial side invisible to the user.

Production infrastructure

WITHMIA v1.0.0 is not a fragile MVP. It runs on Laravel Octane with RoadRunner for high performance, deployed on Railway with automatic builds on every push. Redis handles cache, queues and sessions. Laravel Horizon monitors background jobs. Sentry captures errors in production.

The RESTful API exposes more than 200 endpoints across 39 controllers, with Sanctum authentication and official SDKs in Node.js, Python and PHP.

What comes next

v1.0.0 is the foundation. We are already working on visual customization, advanced metrics and new integrations. But today, what matters is this: WITHMIA is ready to transform how your business runs.

Try WITHMIA free →