WITHMIA v1.3.0 — Business hours and your assistant on every channel
Your AI assistant now replies not only on WhatsApp, but also in the Web Chat on your site and on Instagram, with the same memory and knowledge you set up once. We added configurable business hours to show when your human team is available (the AI keeps going 24/7) and reinforced full isolation between companies: each business's memory, knowledge and state stay separate, with no crossover.
WITHMIA Team
WITHMIA
Until now, your AI assistant shone on WhatsApp. In v1.3.0 we let it loose on every one of your channels and gave it a tool plenty of you asked for: business hours. Everything is set up once, from the app.
💬 Your assistant, now on Web Chat and Instagram too
The same assistant that already handled WhatsApp now replies in the chat on your website and on Instagram — with the same memory and the same knowledge you configure centrally in WITHMIA. You don’t have to train anything per channel or repeat information: whatever your assistant knows, it knows everywhere.
If you already have the chat widget on your site (or the WordPress plugin), your visitors start getting real answers from your AI right away. Nothing to reinstall, nothing to touch: the change happens on WITHMIA’s side.
🕒 Configurable business hours
We added business hours to your chat settings. That’s where you define the days and times your human team is available. The key part? Your AI assistant keeps answering 24/7 — the schedule only controls when a person is shown as available and what custom message people see when they write outside those hours.
For example: a customer writes on a Sunday at midnight → the AI helps them anyway, and instead of a cold “we’re away”, they see your message: “You’re outside our direct service hours, but our AI assistant will reply right away 🤖”.
🔒 Full isolation between companies
Following the security work in v1.2.0, we ran a multi-tenant audit of the bots’ brain and hardened every layer: the memory, the knowledge (searches) and the state of each conversation are separated by company, with no chance of crossover. Every business that joins WITHMIA is born with its own fully isolated space — its data belongs to it and to no one else.
What’s next
We keep polishing the omnichannel experience: more design controls for the widget, per-channel metrics and better media handling (audio, images and documents) across all channels, not just WhatsApp.
Want to turn on chat for your site or set your business hours? Head into your dashboard — it’s all a couple of clicks away. And if you need a hand, just write to us. 🚀
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