WITHMIA v1.0.9 — Business differentiation + AI analytics

Note (July 2026): the Business and Enterprise plans are now called Team and Max. Prices are unchanged.

v1.0.8 closed the enforcement gaps across every endpoint. v1.0.9 tackles the next problem: there was no visible differentiation between plans in the frontend. A Business customer paying $44.990 CLP/month saw exactly the same thing as a Pro customer paying $24.990 CLP.

The problem: a binary frontend

Up to v1.0.8, the frontend only knew the difference between “has a subscription” (isPro = true) and “doesn’t” (isPro = false). There was nothing to visibly separate a Pro, Business or Enterprise user:

• No plan badge in the sidebar
• No metrics exclusive to the higher tiers
• No data export
• The API channel was advertised on the landing page but missing from billing.php for Business

What did that mean?

That the Business plan didn’t justify its price. A customer paying twice as much as Pro got no extra visible value inside the platform.

The fix: tier detection and gated features

planLevel: knowing exactly which plan is active

The binary isPro was replaced with a four-level system:

const planLevel = useMemo(() => {
  if (isSuperAdminResolved) return 'enterprise';
  if (!isPro) return 'free';
  const name = (planInfo?.name || '').toLowerCase();
  if (name.includes('enterprise')) return 'enterprise';
  if (name.includes('business')) return 'business';
  return 'pro';
}, [isSuperAdminResolved, isPro, planInfo?.name]);

const isBusinessPlus = planLevel === 'business' || planLevel === 'enterprise';

Every component can now gate features by the exact tier.

Plan badges in the sidebar

Business users see a violet badge with a Building2 icon, and Enterprise users a purple one with a Crown, right next to the version number in the sidebar. Pro and Free users see no badge (their plan is already implicit).

AI usage dashboard: Business+ only

The Artificial Intelligence section only appears for Business and Enterprise users. It queries /api/subscription/usage and shows four live cards:

Card	What it shows
AI messages	Progress bar with dynamic colors (green → amber → red by percentage), plus messages left in the allowance
Tokens used	Total in K, broken down into input/output
Estimated AI cost	In USD, for the current billing period
Overages	Overage packs used + cost in CLP, or “Within plan” when there are none

Progress bar colors

• Green (< 70%): normal usage
• Amber (70-90%): heavy consumption warning
• Red (> 90%): close to the limit

Upsell for Pro

Pro users don’t see the AI section, but they do get a banner with a Crown icon inviting them to move up to Business and unlock advanced analytics, token tracking, estimated costs and CSV export.

CSV export of metrics

Business+ users can export every dashboard metric with one click on the “Export CSV” button (violet). The file includes:

• Overview: total/open/resolved conversations, messages, average response time
• AI usage: messages used/allowance, percentage, input/output tokens, estimated cost in USD
• Sales: total revenue, orders, conversion rate
• Top 10 contacts by message volume

The button is gated by plan:

• Business+ → working violet “Export CSV” button
• Pro → greyed-out “Export” indicator with a padlock
• Free → hidden

API channel enabled for Business

We spotted an inconsistency: both the landing page and SubscriptionPage promised “All channels + API” for Business, yet the 'api' channel wasn’t in the Business plan’s channel array in billing.php.

// Before
'business' => ['whatsapp', 'instagram', 'facebook', 'email', 'web'],

// Now
'business' => ['whatsapp', 'instagram', 'facebook', 'email', 'web', 'api'],

PlanEnforcementService.canUseChannel() now grants API access to Business and Enterprise.

Enterprise plan audit

We audited the Enterprise plan ($149.990 CLP/month) across every layer of the system:

✅ Well aligned (95%)

• billing.php: $149.990 CLP/month, 25,000 AI messages, 10 seats included, unlimited docs/workflows, 5 AI models
• PlanEnforcementService: the -1 value (unlimited) works correctly for documents and workflows
• AiUsageService: smart model routing with GPT-4o + Claude Sonnet, overage billing active
• Frontend: planLevel='enterprise', purple badge, isBusinessPlus includes Enterprise
• SubscriptionPage + Pricing.tsx: correct pricing, 8 features listed, “Contact sales” as the CTA

🔄 Roadmap gaps (Q2-Q3 2026)

The following items are described on the landing/subscription pages but aren’t implemented as features yet:

• Fine-tuning of AI models
• Custom channels (only 6 hardcoded channels)
• Dedicated CSM (label only, no assignment workflow)
• API keys management UI
• SLA monitoring and status page

These are development work, not configuration errors. They’ll ship in upcoming sprints.

Technical summary

Files changed

Backend:

• config/billing.php — 'api' added to the Business channel array

APP frontend:

• resources/js/pages/MainDashboard.tsx — planLevel detection, isBusinessPlus, plan badges, planLevel prop passed to MetricsDashboard, version 1.0.9
• resources/js/components/MetricsDashboard.tsx — AiUsageData interface, aiUsage + exportingCsv state, fetch from /api/subscription/usage, handleExportCsv function, export button with gating, “Artificial Intelligence” section (4 cards), upsell banner for Pro

Landing page (WEBPAGE):

• v1.0.9 blog post
• DocumentationPage.tsx — v1.0.9 changelog

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v1.0.9 turns the Business plan from an invisible upgrade into a differentiated experience with exclusive metrics, data export and visibility into AI consumption. The Enterprise plan comes out audited and ready to sell, with 95% of its configuration already correct.